Privacy Notice

About this notice

AVENSO AI (“AVENSO”, “we”) is an AI agency operated by co-founders in Karachi, Pakistan. This notice explains how we handle information from this website, our booking form, email, Instagram and LinkedIn, including enquiries handled by AVENSO AI Messaging.

Privacy and deletion contact: shahniazi154164@gmail.com

What we handle

We handle what you choose to send us: your name, email address, business name, the product or plan you’re interested in, the problem you describe, social account identifiers and message text. Messaging integrations may also receive message identifiers, timestamps and delivery information, which we need to respond and to avoid duplicate replies.

Please don’t send passwords, payment details, patient records or other sensitive records in an enquiry.

What this website does in your browser

The numbers you enter in our calculators, and your answers to on-page prompts, stay in your browser unless you put them in the booking form and send it. We use your browser’s storage to remember small things such as your chosen currency and whether you’ve seen the opening animation. We don’t currently set advertising cookies or run analytics on this site.

Our pages load fonts and code from Google Fonts, jsDelivr and cdnjs, and are served by a hosting provider. Those services receive technical information such as your IP address when your browser requests those files.

How we use it, and why

We use enquiry information to understand your needs, answer questions, arrange demos and calls, prepare proposals and support existing conversations. We also keep limited conversation records to prevent duplicate responses, recognise when a person has taken over and investigate delivery problems.

We do this because it’s needed to respond to your request or take steps towards an agreement with you, or because we have a legitimate interest in running and improving our business. We do not sell enquiry information or use Instagram message information for unrelated advertising.

Automation and human review

Some channels use automation to acknowledge messages, provide approved product information and notify our team. Some email enquiries may be processed by AI service providers for classification and help with replies. Pricing, complaints, uncertain questions and project commitments require human review. An automated message doesn’t mean a person has already read your enquiry. You can ask to speak with our team, or ask us to stop automated replies.

Who else may handle it

Information may be handled by the platforms you use to contact us and by providers supporting our forms, email, hosting and automation. AI providers may handle enquiry text where AI assistance is used. These providers may operate outside your country and have their own privacy terms. We limit access to the people and providers needed to handle your enquiry, and we may disclose information when applicable law requires it.

How long we keep it

Our retention policy for inactive enquiries is 90 days after the last meaningful interaction. Active project information may be kept for as long as needed to deliver the project, manage the business relationship or meet legal obligations. Copies held independently by Instagram, LinkedIn, your email provider or other platforms are governed by those platforms.

Your choices

You can ask us for access to, correction of or deletion of enquiry information we hold, object to how we use it, or ask us to stop contacting you. We may need limited information to confirm the request concerns your own records. We don’t require your password or a government identity document for routine enquiry deletion.

If you’re in the UK, you can also complain to the Information Commissioner’s Office. We’d welcome the chance to put things right first.

How to delete your data

Email shahniazi154164@gmail.com with the subject AVENSO AI Data Deletion Request, from the address you used for your enquiry if possible. For an Instagram or LinkedIn enquiry, tell us the username or profile and the approximate dates. Tell us whether you want one enquiry deleted or everything linked to that account. You can also send the request to @avenso.ai on Instagram or to the AVENSO AI LinkedIn profile. Don’t include passwords, access tokens, payment information or sensitive records.

We review the request, may ask for limited confirmation through the original channel, then remove the information from our enquiry and automation records and address copies held by providers acting for us. If something must be kept for an active obligation or by law, we’ll explain the reason and what’s affected. We’ll confirm the outcome when we’re done.

Instagram app connection: to stop an app accessing your account, open Instagram settings, select App website permissions, then Apps and websites, and remove AVENSO AI Messaging if it appears. Menu names may vary. This stops future access but doesn’t delete what’s already in our records, so email us if you want that deleted too.

Data inside our products

This notice covers enquiries, not records processed inside a customer’s system, such as a clinic’s patient records in SpareZen, an agency’s data in Keyfront, a shop’s invoices in CostHarbor or a custom application. There, the business using the system decides how the records are used, and we act for that business under a separate agreement. Please contact that business first. We’ll handle requests involving our role under the relevant service arrangement.

Changes

We may update this notice when our handling changes. The date at the top shows the latest version.